Frequently Asked Questions
ORDERS AND SHIPPING
1. Can I make changes to my order before it ships?
Unfortunately, we cannot make changes or cancel an order after it has been submitted.
2. Have I been charged a tax?
Unfortunately, we have no control over the taxes that are charged - they are added automatically and are subject to tax laws in France. Additional duties and customs fees may apply depending on your country of delivery.
3. How long does it take for my order to reach me?
Orders typically ship within 3-5 business days of receipt outside of peak times or seasons. During peak periods (from Thanksgiving to the end of January or other seasonal sales), please allow more than 5 business days for your order to be processed. Once the order has been shipped, you will be notified by email with a tracking number.
4. How can I track my order?
When your Nimboo order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email reaches the spam or promotions folders, so be sure to check it within 3-5 days of placing your order!
You can also get an overview of your order status via your Nimboo account. Be sure to log in and check the status online.
*Please note that sometimes tracking can take a day or two to be updated by the carrier. If you feel like your order isn't moving, chances are it's on its way!
5. I never received my order, what should I do?
We hope that doesn't happen, but if it does, we'll work with you to contact our logistics partners to ensure your order gets to you on time. If the tracker hasn't updated in a day or two, don't worry! Your Nimboo package is on its way. If the tracking hasn't been updated for an unusually long time or it hasn't been updated since it was done, chances are it was lost in transit . Please contact us so that we can file a claim for the lost package. If it is still not found, we will seek to replace it or credit your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address at the time of delivery within the expected shipping time.
RETURNS AND EXCHANGES
6. What is your return/exchange policy?
We gladly accept returns of all items purchased online at full price for a refund or exchange within 15 days of delivery.
We are happy to offer free exchanges on any full priced item. We believe that fit and aesthetics are an essential part of product perfection. When you receive your item, try it on and if for any reason it isn't perfect, we'll get you one that is, at no extra cost. Products must be returned in their original packaging and condition. The return of the products must imperatively be accompanied by a delivery slip.
He can then be reimbursed in full for the amount of the items shipped or will benefit from a credit note (valid for one year) usable on the next order on the Nimboo site only, within the limits of available stocks.
7. How do I return or exchange?
Please visit our returns page, via the link here, for full details of our returns policy. You will receive a confirmation email when your return/exchange has been processed (don't forget to check your spam or promotions folder!)
8. Do you offer returns/exchanges for international orders?
Yes and no. Unfortunately, we do not provide prepaid labels for international orders, but these can be returned on the customer's own initiative for a refund or store credit. Shipping charges will not be refunded.
9. My item arrived damaged, what should I do?
Oh, it's a boo! Please let us know within 24 hours. You can send a photo to our Customer Experience team at info@nimboo.fr and include your order number so we can get you a new item!
ACCOUNT
10. Do I need to create an account to place an order?
No, if you do not wish to create an account with us, you have the option of placing your order as a guest. All you need is your contact details and delivery information! However, creating an account gives you access to many great features, like the wishlist.
11. I'm having trouble logging into my account, what should I do?
Oh no ! Try resetting your password to access your account. If it still doesn't work, contact us at info@nimboo.fr and we'll help you as best we can!
12. How do I reset my password?
If you don't remember your password, we'll easily reset it. Just log in to your account and click on "Forgot password". If you still encounter other problems, please write to us at info@nimboo.fr .
13. How do I access my Wishlist?
To access your wishlist, make sure you are logged in and click the link here.
14. Will my personal information remain confidential?
Yes, in accordance with the new data protection law, we are committed to maintaining the confidentiality and security of your information. To learn more about our privacy policy, please click here.
15. How can I unsubscribe from your newsletter?
Please click the unsubscribe button at the bottom of every newsletter or email you receive from us. You can also email us at info@nimboo.fr and we can completely remove your information from our database.
PRODUCT
16. Are your products natural, fair trade or organic?
Yes, all three! We currently strive to use natural raw materials and fabrics produced organically and through fair trade practices. If a product is natural or organic, we will always specify this in the product information. Pay attention to our responsible attributes on the description page - these are mnemonic indicators of product characteristics.
17. How can I know the raw materials contained in your products?
Share information about your brand with your customers. DescriptionWe list all the basic raw materials and attributes responsible for each product on the product description page. If we have missed any information or if you would like to know more about a Nimboo product, please contact us at info@nimboo.fr!be a product, make announcements, or welcome customers to your store.
18. Are all your products made in India?
Yes ! We work with our partners across India, from Madhya Pradesh (central) to Mumbai (west), to create your Nimboo products. However, all our products are designed in France.
19. Can you give me more information about your products?
We strive to include as much information about our products as possible in our product descriptions on the product page, in order to create a transparent ecosystem for our guests. However, if there is anything more specific that you would like to know, we will be happy to share it with you. Please write to us at the following address: info@nimboo.fr or whats app +33 (07) 61 66 47 96 .
20. What happens when your product is out of stock?
When the product is out of stock, we may activate the "Notify Me" function in case it is likely to reappear. That said, we create in small quantities and some out-of-stock products may not be restocked. However, we are sure to bring you something more delicious soon!