ORDERS & SHIPPING
1. Can I make changes to my order before it ships?
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
2. Was I charged a tax?
We actually, unfortunately, don't have a control over the taxes that are charged - they are added in automatically and are subject to tax laws in France. Additional duties and custom charges may be applicable depending on your country of delivery.
3. How long will it take for my order to reach me?
Orders typically ship within 3-5 business days of receipt during non-peak times or seasons. In peak seasons (Thanksgiving through end of January or other seasonal sales) please allow for over 5 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number.
4. How do I track my order?
When your Nimboo order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email reaches the spam or promotions folders so be sure to take a look in there within 3-5 days of placing the order!
You can get a peek of the order status through your Nimboo account, as well. So make sure to log in and check for the status online.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
5. My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, we will work with you to reach out to our logistics partners to ensure it is delivered to you in time. If the tracking has not been updated in a day or two, fret not! Your Nimboo parcel is on your way. If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please reach out to us and we can file a claim for the lost parcel. Incase it is not recovered still, we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
RETURNS & EXCHANGES
6. What is your return/exchange policy?
We gladly accept returns for all full-priced items purchased online for a refund or exchange within 15 days of delivery.
We are happy to offer free exchanges on any full-priced item. We believe the fit & aesthetics is an essential part of making a product perfect. When you receive your item, try it out, and if for any reason it’s not perfect we’ll get you one that is, at no extra cost. The products must be returned in their packaging and in their original condition. The return of the products must imperatively be accompanied by a delivery note.
It may then be fully refunded the amount of the items shipped or will benefit from a credit (valid one year) usable on the next order on Nimboo website only, within the limits of available stocks.
7. How do I make a return or an exchange?
Please head over to our returns page, through the link here to get more details about our return policy. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam or promotions folder!).
8. Do you provide returns/exchanges for international orders?
Yes and no. Unfortunately we do not provide prepaid labels for international orders but they can be shipped back on the customer's own accord for a refund or store credit. The shipping fee will not be refunded.
9. My item arrived damaged, what should I do?
Oh that’s a boo boo! Please notify us within 24hours of this happening. You can send a photo to our helpful customer experience team at email@example.com and include your order number so we can look into getting you a new one!
10. Do I need to set up an account to make an order?
No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information! However, creating your account opens you up for a lot of interesting features like ‘Wishlist’.
11. I'm having trouble signing into my account, what should I do?
Oh no! Please try resetting your password to gain access to your account. if this still doesn’t work please contact us at firstname.lastname@example.org and we will help you the best we can!
12. How do I reset my password?
If you can't remember your password, we will easily reset it. Simply log in to your account and click on ‘Forgot Password’. If you still face further issues, please write to us at email@example.com
13. How can I access my wish list?
To access your wish list, please make sure you’re logged in and then click the link here
14. Is my personal information kept private?
15. How do I unsubscribe from your newsletter?
Please click on unsubscribe at the bottom of any newsletter or email you receive from us, alternatively email us at firstname.lastname@example.org and we can remove your information from our database completely.
16. Are your products natural, fairtrade or organic?
Yes, all three! We’re currently working hard with raw materials that are natural and fabric that is organically produced and sourced through fair business practices. If a product is natural or organic, we will always specify this within the product information. Be on the look out for our Responsible Attributes on the description page- these are mnemonic indicators of the products features.
17. How do I find out the raw materials in your products?
We feature all the basic raw materials and Responsible Attributes of each product on their product description page. If we have missed any information or you would like more a Nimboo product, please contact us on email@example.com!
18. Are all your products made in India?
Yes! We work with our partners across India from Madhya Pradesh (Central) to Mumbai (West) of India to create your Nimboo products. However, all our products are designed in France.
19. Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, to create a transparent ecosystem for our guests. However, if there’s something more specific you’d like to know we are happy to share that with you. Please write to us at firstname.lastname@example.org
20. What happens when your product is out of stock?
When the product is out of stock, we can enable the ‘Notify Me’ feature in case it is likely to come back again. That being said, we create in small quantities and some products that go out of stock might not be replenished again. However, we are sure to bring you something more delightful soon!